ace364 Privacy Policy

Ace364 (ace364.app) is a trusted online gaming platform for users in Bangladesh. We believe every member's personal data belongs to them, and protecting that data is our foremost responsibility.

This privacy policy applies to ace364's website, mobile app, and other digital platforms. By creating an account or using ace364's services, you are deemed to have accepted this privacy policy.

Ace364's privacy policy is built in compliance with GDPR and international data protection standards. We continuously review this policy to ensure your data remains optimally protected.

Ace364 collects the following types of information to provide its services. Only necessary data is collected — ace364 will never ask for information that is not required.

• ace364 never stores your full card number or CVV.
• Payment data is encrypted and stored in compliance with PCI DSS standards.
• Only the minimum information necessary to provide the service is collected.

Ace364 collects information in several ways. Your consent is ensured across all collection methods.

• Direct Registration: Information you provide when creating an account.
• Transaction Records: Automatically collected during deposits, withdrawals, or other financial transactions.
• KYC Process: From documents uploaded during the identity verification process.
• Technical Logs: Automatically collected via cookies and log files while using the site or app.
• Support Contact: When communicating with the ace364 support team via chat or email.
• Third-Party Verification: From approved third-party identity verification service providers.

Ace364 uses collected data only for specific and legitimate purposes. The main purposes are outlined below:

• Account Management: During registration, login, password recovery, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: Detecting unusual activity to protect your account.
• Legal Compliance: To meet regulatory requirements and comply with AML rules.
• Customer Support: To resolve your issues quickly and effectively.
• Personalized Experience: To recommend offers and games tailored to your preferences.
• Service Improvement: To further improve the quality and performance of the ace364 platform.

Ace364 may share data with third parties in limited and specific circumstances. Strict data security agreements are in place in every case.

• Payment Processors: To process transactions with Mobile Banking, Nagad, Rocket, or your bank.
• Identity Verification Services: KYC process to be completed with authorized institutions.
• Legal Authorities: In cases involving a court order or legal obligation.
• Security Investigation: To assist in fraud or money laundering investigations.
• ace364 never sells your data to advertisers or data brokers.

Ace364 uses the latest technology and processes to keep your data secure. Multiple layers of protection are in place to ensure your safety.

• SSL/TLS Encryption: 256-bit encryption is used for all data transfers.
• Database Encryption: All stored sensitive data is kept in an encrypted state.
• Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
• Firewall & DDoS Protection: To protect systems from external attacks.
• Routine Security Testing: Regular security audits conducted by independent third parties.
• Access Control: Only authorized personnel have access to specific data.

Ace364's website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functionality Cookies: Remembers your preferences and language settings.
• Analytics Cookies: To understand how ace364's site is being used.
• ace364 does not use third-party advertising cookies.
• You can manage or delete cookies through your browser settings, though this may affect certain features.

Every ace364 member has specific rights over their own data. ace364 fully respects these rights.

Ace364 does not retain your data longer than necessary. Specific retention periods are defined for each type of information.

Once the retention period expires, ace364 securely and permanently deletes your data. Certain information may be retained longer where required by law.

Ace364 is not for users under 18. ace364 does not knowingly collect data from minors.

• Age is verified at the point of registration.
• Any account identified as belonging to a minor will be closed immediately.
• The relevant data is permanently deleted.
• If a parent or guardian believes their child is using ace364, please notify our support team immediately.

Ace364 may update this privacy policy from time to time. You will be notified of any changes via your registered email or app notification.

• The date of the most recent update will be noted at the top of the policy.
• For significant changes, ace364 will notify members individually.
• Continued use of ace364 after an update will be considered acceptance of the revised policy.
• Previous versions of the policy are available from ace364 upon request.